Providing Shipment Updates to Your Customers Doesn’t Have to Increase Your Fulfillment Costs
With customer expectations higher than ever before thanks to Amazon’s free, two-day shipping, providing your customers with visibility into where their orders actually are is critical to meeting and exceeding their expectations and competing with the eCommerce giants.
While providing updates and delivery confirmation emails might seem like an added cost for your fulfillment operation, the truth is, in this market, you can’t afford not to provide your customer with delivery visibility.Fortunately, with an automated shipping software like ShipHawk, you can provide your customers with shipment updates, while also saving money on shipping costs and increasing your fulfillment efficiency overall.
ShipHawk enables you to generate branded tracking pages that show your customers the status of their shipments in real-time. The page shows the order number, estimated delivery date, and tracking updates for the shipment. Additionally, you can customize this page to have your own logo, advertising image, contact information, and social media links so that your branding stays consistent.
If your customers are complaining about not knowing where their orders are located and your support teams are spending far too much time answering angry calls or emails, then it’s time to schedule a call with a member of our team to learn how ShipHawk can help solve not only this problem but also cut your parcel spend by 20% and double daily order throughput with the same number of workers.
You ask, we answer. ShipHawk’s Q&A series uses questions that our team has been asked over and over again by businesses looking for ways to optimize their fulfillment operation.
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