Track Stage: How to Assess Your Operation's Efficiency
For this article we will be focusing on the Track stage within the fulfillment process. As with every stage we have discussed thus far (Pick, Pack and Ship), there are critical questions to ask and components to consider to make an accurate baseline assessment of your fulfillment process.
Critical Track Questions & Elements to Consider
One of the primary questions to ask when reviewing the track stage is whether your operation has the ability to update customer order status without customer service reps.
Another important element to consider is whether your fulfillment operation has automated order tracking which allows you to monitor the current status and accuracy of orders shipped to customers.
Important Track KPIs
In addition to considering these critical questions and elements, it’s equally important to understand the KPIs that can help you track the status of your fulfillment operation. For example, metrics specific to the track stage can include:
- % of customer orders delivered within customer expectation timeframe
- Service representative hours dedicated to customer order / status tracking
Tracking these vital KPIs can help you better understand the track stage of your current operation and identify opportunities for improvements that can help scale your business.
The list of track questions and metrics worth considering doesn’t end here. To learn more about how you can establish a greater understanding of the track stage of your fulfillment operation and how to improve it going forward, take ShipHawk’s Fulfillment Scorecard assessment.